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Returns & Refunds

Last updated: March 4, 2022

For Ebooks

Cancellation

We do not accept any cancellations for ebooks after the payment is processed.

Refunds

Only provided in select cases as stated below:

– Customer paid more than the stated price.

– The coupon code did not work due to technical reasons.

All refunds as per our Refund Policy will be processed within 24 hours but can take up to 14 working days for the transfer to be completed.

*Please note: We reserve the right to refund the extra amount as store credit.

For Print

Damaged Product

If a product is delivered damaged, notify us immediately at info@salamabinthazza.com. For online payments, a refund request needs to be submitted for issuance of refund as store credit. This can be used towards future purchases for a period of 6 months from the date of issue.

Cancellation

Customers can cancel their order within 15 minutes of the order being placed by emailing us at info@salamabinthazza.com. For credit card payments, refunds will be made back to the credit card used as the original mode of payment. Please allow for up to 30 days for the refund to be completed.

Returns

Product can be returned only if a print defect is identified. For any items returned, we do not refund delivery charges.

Unavailable Product

If a product is unavailable, we will inform you immediately with a phone call and email. Your card will not be charged for the same. Our team will also suggest alternative or substitute options.

Contact Us

If you have any questions please contact us.

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